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                [1]王建華 蔡瑞娜.改善醫療服務品質提升品牌效應[J].中國衛發揮這劍生質量管理,2019,26(06):065-67.[doi:10.13912/j.cnki.chqm.2019.26.6.18]
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                改善醫療服務品質提升品牌效應
                分享到:

                《中國衛生質量而不是擊敗他們管理》[ISSN:1006-7515/CN:CN 61-1283/R]

                卷:
                第26卷
                期數:
                2019年06期
                頁碼:
                065-67
                欄目:
                服務質量
                出版日期:
                2019-11-28

                文章信息/Info

                作者:
                王建華 蔡瑞娜
                漳州正興醫院
                關鍵詞:
                醫療服務行動計劃持續改進品牌效應
                Keywords:
                Medical ServiceAction PlanContinuous ImprovementBrand Effect
                DOI:
                10.13912/j.cnki.chqm.2019.26.6.18
                摘要:
                通過將《進◤一步改善醫療服務行動計劃(2015-2017)》作為醫院發展的行動綱領,對照檢查,分解目標,明確責任,對存在問題持續整改。實施尊重患者權益,保障患者安全,優化患者所以就醫流程,建立患者健康教育 體系及公開診療項目及收費制度等一系列改進路上措施,使醫院的醫療服務質量能讓所有人都看上得到大幅度改進,滿意度排名從2016年的第12位,上升至2017年的第6位,年門診量、年手術臺次、年出院人次均有所增長。認為持續改進醫療服務輸了質 量,可提升醫院品牌效應。
                Abstract:
                By taking "The Action Plan for Further Improvement of Medical Services (2015-2017)" as the action program for the development of hospital, measures were taken including reference checking, breaking down targets, clarifying responsibilities and continuously rectifying existing problems. Furthermore, a series of improvement measures were taken: respecting patient's rights and interests, ensuring the safety of patients, optimizing patients medical process, establishing patients health education system, publicity of the diagnosis and treatment items and charging system, which made the medical service quality of hospital greatly improved, with the satisfaction ranking from 12th in 2016 rising to sixth in 2017, and the annual outpatients count, the annual operation frequency, and the annual discharges amount had increased. Continuous improvement of medical service quality can enhance the brand effect of the hospital.

                參考文獻/References:

                [1]中國醫▓院協會.中國醫院協↘會患者安全目標(2017版)[J].中國衛熊王看著道塵子哈哈笑道生質量管理, 2017,24(2):67

                相似文獻/References:

                [1]史如松,皮星.美國退伍軍人醫療系統的特點與啟示[J].中國衛生質量管接我一劍理,2016,23(02):116.[doi:10.13912/j.cnki.chqm.2016.23.2.38]
                [2]明堅,陳英耀,魏艷,等.美國心血管醫療服務過度使用分析及啟示[J].中國衛生質量管理,2016,23(03):122.[doi:10.13912/j.cnki.chqm.2016.23.3.36]
                [3]周偉嬌王亞亞劉聰穎萬巧琴龔文◆濤尚少梅.患者忠誠影響因素研⌒究進展綜述[J].中國衛生質量管理,2017,24(02):051.[doi:10.13912/j.cnki.chqm.2017.24.2.17]
                [4]謝輝 王豹 項莉.微信等新媒體醫療服務現狀分析及對策[J].中國衛生質量管理,2018,25(02):072.[doi:10.13912/j.cnki.chqm.2018.25.2.23]

                更新日期/Last Update: 2019-11-28